Two-way Sync for Ticketing Resetting a NinjaRMM alert will close the ticket … Scheduled scan and tracking. Exceed their expectations with Continuum Command, a ConnectWise solution, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. What is NinjaRMM? They have really done a killer job of expanding the set of tools and integrations to support virtually everything we need to do. Cons: Truly, I cannot think of any cons with this software. Overall: Overall experience is excellent. Cons: Although a necessary evil these days, the additional prompts to enter a 2FA code when adding a new user or making a minor configuration change are cumbersome since we already had been authenticated with 2FA when logging in. Cons: No cons. We love the ease of navigation through the portal and alerting, patching, and remote access are simple to configure and use. Atera's secure … Starting Price: $79.00/month/user. Also, being able to diagnose PC's without having to disrupt users makes our team look great to our clients. Has a mobile app to allow to quickly check status of Servers and Users, while also able to run scripts directly through the app. If that doesn’t work (unusual) spin up a Remote Desktop session that’s secured. This product is VERY lightweight by comparison. Monitor all the disk usage, memory, etc of all your devices with the ability to remote file transfer, reset services, etc. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. Everything’s accounted for in a single version of the truth. Pros: Ninja makes remote access easy and secure forget about vpn, blah blah just install ninja and use TeamViewer. NinjaRMM is the premiere Cloud RMM Software for MSPs and IT Pros. It helps me to monitor the data in real-time. Pros: Very easy to use With NinjaRMM we can easily monitor IT and perform customer support. This really comes in handy. NMS licensing is expensive for what you get. No credit card required and full access to all features during the trial process. There is a bit learning curve but not as compared to others. Remote access fails probably 1 time a day where I need to ask a user to reboot. Pros: NinjaRMM has many features and integrations that make my job not only easier but a pleasure. I am very pleased overall. NinjaRMM was designed with one purpose: to simplify the complex workday of MSPs and IT professionals. Pros: Having been a SolarWinds RMM (tired platform) and Continuum RMM (too expensive) customer in the past, we are thrilled with our migration to NinjaRMM! Because when you choose NinjaRMM… Overall: Overall, Ninja RMM is a versatile tool to remotely monitor and manage the entire IT facility. The KACE SMA could improve the ticketing process of projects. Alerts can help catch problems proactively Pros: It's all in the cloud online. Cons: There is a learning curve in this software. Customizable ticketing options to select different service boards, priority, and status. Made our help desk process much more fluid. Don't be a commodity – deliver best-in-class service that can't be replaced. Overall: Have used quite a few different RMMs and between UI/UX and functionality, we decided to use Ninja. Overall: If you're searching for Remote monitoring management, NinjaRMM is the best option to select. 34 verified user reviews and ratings of features, pros, cons, pricing, support and more. Everything from product to support is excellent. Cons: One-off support for a user that is not already on Ninja can be a bit challenging, but it's nothing we can't work around. It’s fast, accessible from anywhere, and intuitive to use. Please don't fill out this field. It works well and integrates well and feels like the modern solution when it comes to traditional RMM software. I look forward to any updates and improvements or integrations to come! This was the first RMM we worked with which by default had TWO remote access tools. Being able to be alerted of when a server or organization has gone offline, before the client even calls. Overall: It was easy to set it up. Bottom line: I FEEL supported by anyone I work with at NinjaRMM. It doesn't always open even if the service is running on the remote PC. It makes remotely managing client machines simple and intuitive. Compare features, ratings, user reviews, pricing, and more from NinjaRMM … Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Compare System Center Configuration Manager (SCCM) vs NinjaRMM. Overall: Ninja RMM is a functional and incredible RMM software. Provide superior, more responsive customer service. NinjaRMM alerts sync automatically to Autotask tickets. We wanted to give users a modern, more intuitive RMM platform so MSPs and IT … I really like the ability to deploy software from the portal. No other cons. They have never failed to help me remediate an issue, or respond in a timely manner. Start a free trial of the #1 RMM on G2 Crowd. If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. "The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket." ... NinjaRMM … Cons: Well - no software is perfect. NinjaRMM is the world's easiest-to-use unified endpoint management platform. "I found the overall software quite user friendly … Compare NinjaRMM alternatives for your business or organization using the curated list below. If they were I could not afford them;). For NinjaRMM … Just make them a Ninja account, no more RDP!! Highly recommended. NinjaRMM alerts sync automatically to Autotask tickets. I agree to receive quotes and other information from sourceforge.net and its partners. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting. The NinjaRMM program will send an alert to the Nivek Help Desk ticketing system … I can't give a full 5/5 stars because of the issue with TeamViewer not always connecting on the first attempt. Robust assets tracking and reports are excellent. Overall: Nothing bad to say about this company. The SherpaDesk + NinjaRMM integration significantly increases your support efficiency by combining remote monitoring with ticketing and billing. Powerful analytics provide unmatched insight – enabling you to view your business from every angle: incidents, assets and opportunities. I have 1 central location to manage all client devices, and with email notifications for so many customizable alerts we can be as proactive as possible with our IT support. Ability to Run and Access Command prompt and windows services with out interfering with the user. Pros: Realtime monitoring and management for the whole network Remove. Pros: All tools included are practical to the management of my customers and their computer endpoints: no distractions or hard-to-find information. Simple interface NinjaRMM stays on top of the ever-changing software world in all of their integrations. Aside from that, this product has really saved me time and effort over and over again through my everyday work routine, and we have been suggesting to every one of our clients to join us in using NinjaRMM. Cons: It can be very buggy at times. Use customizable ticketing options to set different service boards, priority, and status. Two-way Sync for Ticketing Resetting a NinjaRMM alert will close the ticket … ConnectWise Manage's help desk platform and ticketing system … NinjaRMM is the easiest RMM you'll ever use. "I found the overall software quite user friendly … Cons: The implementation process was time taking. You can create client accounts with restrictions, and also have Teamviewer access when needed. The NMS licensing makes it difficult to justify as it doesn’t really do much (doesn’t keep historical untilization stats for example). Its interface is streamlined and makes visualization of the entire IT facility easy. Don’t let a form stop you from trying NinjaRMM for 14 days. it was a great experience using this. Simplify your remote access tasks by connecting from NinjaRMM to any device in just one click, using either TeamViewer or Splashtop. Fast, reliable and responsive RMM. 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